Post-Setup Services

Ensuring Operational Excellence Beyond Day One

Your milk bank’s success doesn’t end with installation—it begins there. Maatru Amrit Healthcare Solutions provides comprehensive post-setup services that ensure your facility operates at peak efficiency, maintains the highest quality standards, and continues to serve your community effectively for years to come.

Annual Maintenance Contracts (AMCs)

Comprehensive Equipment Care

Our AMC programs are designed to maximize equipment lifespan, minimize downtime, and ensure consistent performance. We understand that in milk banking, equipment failure isn’t just inconvenient—it can impact infant lives.

What’s Included:

Quarterly preventive maintenance visits
24/7 emergency support hotline
Priority access to spare parts and components
Performance optimization and calibration
Detailed maintenance reports and recommendations
Equipment upgrade consultations

Service Level Agreements:

Response time: Within 4 hours for critical issues
Resolution time: 95% of issues resolved within 24 hours
Uptime guarantee: 99.5% equipment availability
Parts availability: 48-hour delivery for standard components

Operational Support and Guidance

Expert Assistance When You Need It Most

Our team of specialists provides ongoing operational support to help you navigate challenges, optimize processes, and maintain excellence in your milk banking operations.

Support Services:

Monthly operational reviews and optimization
Troubleshooting assistance for complex issues
Process improvement recommendations
Capacity planning and expansion guidance
Best practices sharing from our network of hospitals
Documentation updates and SOP refinements

Refresher Training Programs

Keeping Your Team Sharp

Healthcare evolves rapidly, and so should your team’s skills. Our refresher training programs ensure your staff stays current with best practices and new developments.

Training Components: